It doesn’t go down in the DMs when it comes to Customer Service. Please email support@dragunbeauty.com with any inquiries, comments, or concerns (we also accept compliments) and someone from the Haus of Dragun will get back to you soon!

You can also check out our contact page.

Good things come to those who wait! Please give us 2-5 business days to process your order. Once it’s processed, you’ll receive an email with tracking information. If your order includes more than one DragunEgg, your items will arrive in multiple shipments.

Lost your tracking email or tracking number not working? Hit up the Haus of Dragun at support@dragunbeauty.com.

All orders are processed and shipped from Los Angeles, CA.

Processing time may vary during launches, special promotions and holidays.

Dragun Beauty shipping options are:

DOMESTIC

  • Standard (3-7 business days)

INTERNATIONAL

  • International Express (2-5 business days)

*Please allow additional ship time, as customs clearance procedures can delay packages by up to 2 weeks. We ship internationally where available through DHL Express. You will be able to select your preferred shipping method at checkout. For your convenience, the shipping costs provided include all import duties, taxes and applicable fees. Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments.


All shipping rates will vary depending on the following: location, domestic vs international, weight, and delivery method selected.

Free US shipping on orders over $50 is valid in the contiguous US only. 

Transit times are estimates and do not include processing time. We are unable to guarantee delivery dates due to unforeseen circumstances.

Dragun Beauty ships to 90+ countries and territories at this time. If during checkout you are unable to select your international destination, we do not ship to this area just yet. Reach out to support@dragunbeauty.com with any questions!

We are unable to ship to P.O. Box, APO, FPO and DPO addresses at this time.

You will receive tracking information as soon as your package ships. Follow the provided tracking number to check the status of delivery. Be sure to sign up for additional shipping notifications via email and/or sms for real time delivery updates.

Tracking shows delivered but your package hasn’t arrived? Ugh! That’s the worst. Occasionally, a delivery will show as "delivered" when it’s still on its way. Your Dragun Beauty treasures should arrive in the next few days. BTW, has the carrier left a notice of attempted delivery? They typically make three delivery attempts before returning to sender. Have you looked around to see if the package was left nearby? Sometimes another member of the household - or even a neighbor - accepted the delivery. If your package still hasn’t arrived, please contact the shipping courier for additional info and assistance.

All sales are final. We do not offer refunds/exchanges or cancellations/returns. In the unlikely event a product arrives damaged, or not as described, please email the Haus of Dragun at support@dragunbeauty.com.

Orders are limited to three DragunEgg TRANSformation Kits, two Iced Out DragunEgg TRANSformation Kits, and two of each individual item per transaction at this time.

Keep an eye on our Instagram! 😉

Restocks vary depending on product availability. Be sure to sign up for emails on DragunBeauty.com to be the first to know when restocks are dropping.

The good news? All Dragun Beauty products are certified Cruelty Free by PETA; we do not test on animals. The great news? DragunFire and TRANSformation Powder are certified Vegan. We also work closely with our suppliers to ensure our ingredients are not tested on animals. Yaaaaas!

Yes! DragunFire and TRANSformation Powder are certified Gluten Free.

Let’s be honest, our DragunEgg is so gorge Nikita thinks you should use as a decorative item. Keep it on a shelf. Use it as a piggy bank. Stash condoms. Show it off as a clutch. Tag us in photos of how you use your DragunEgg using #DragunDiva so we see how you repurpose it! Not into any of the above? Our DragunEgg is made of materials that are 100% safe to recycle. *The Iced Out DragunEgg cannot be recycled due to the use of mixed materials.

Nope! Dragun Beauty is sold exclusively at DragunBeauty.com.

Product and results will appear differently on individuals depending on a number of factors including; skin tone, lighting, camera settings, etc.

Unfortunately, we do not accept Dragun Dollars as legal tender. However, we do accept all major credit cards, PayPal, Amazon Pay, Apple Pay and Afterpay.

Get the glam now, pay later. Pay in payment installments with Afterpay. Select Installments by Afterpay during checkout, and pay for your purchase over 4 equal payments every 2 weeks. Afterpay is available for shopping carts valuing $35 - $1,000.

You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees apply.

Need some more info? Visit Afterpay’s FAQ page here.

Afterpay Terms of Service

Unleash your fantasy! Check out tutorials and how-to information on the Dragun Beauty videos page and Instagram. If you find a use we haven’t covered, be sure to post your video online and tag us using #DragunDiva.