RETURNS

All sales are final. We do not offer refunds/exchanges or cancellations/returns. In the unlikely event a product arrives damaged, or not as described, please email the Haus of Dragun at support@dragunbeauty.com within 14 days of receiving your order.

SHIPPING

DOMESTIC

  • Standard (3-7 business days after processing) // $8.95
  • Premium (1-5 business days after processing ) // $13.95
  • FREE Standard shipping on orders over $60*

INTERNATIONAL

  • Passport Priority (8-21 business days after processing) // $15.95 + import duties & taxes

HAWAII, ALASKA, AND OUTLYING U.S. ISLANDS

  • Standard Air (2-3 business days after processing) // $15.95

For more info on current delays and transit times, please read our full COVID-19 alert here.

*Free Shipping promotions do not apply to orders that include a DragunEgg and/or are shipping outside of the contiguous U.S.

**Premium Shipping is only available for DragunEgg and PR Box orders at this time. All shipping rates may include a carrier surcharge due to the ongoing impact of COVID-19.

Transit times are estimates and do not include processing time. Please give us 3-7 business days to process your order. We are unable to guarantee delivery dates due to unforeseen circumstances.

Our partners, Passport Shipping, handle our international shipping and logistics. Please reach out to them at help@passportshipping.com if you have any questions about your international order!

We are unable to ship to P.O. Box, APO, FPO and DPO addresses at this time.

All shipping fees, duties and taxes are non-refundable for packages that are undeliverable.

You will receive tracking information as soon as your package ships. Follow the provided tracking number to check the status of delivery. Be sure to sign up for additional shipping notifications via email and/or sms for real time delivery updates.